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Practice Management

Mrs Sharon McQuillan (f)

The Practice Business Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and information technology.

The Practice Business Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Sharon joined The Arch Medical Practice in May 2018. She is always looking for ways to improve the practice or services. You can contact her through the contact us section of this website.

Miss Tracey Johnson (f)

Tracey is our Office Manager and supports the Practice Business Manager in the running of the practice. Tracey should be your first port of call should you have any comments or suggestions about the practice.

Reception

Reception Team

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

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